Risk Free 100-Night Sleep Trial

You've got a full 100 days from the delivery date to decide if your Secret Mattress is right for you. We ask that you give it at least 30 nights. Switching from an old, worn-out mattress to our hybrid comfort can take a bit of adjusting. Ready for a return? It's straightforward. Drop us an email at care@secretmattress.com and remember to pop in your order number. If you're still within your 100-night window and your mattress is good condition, we'll give you the green light to donate it to a local charity. Share proof of the donation with us, and voilà, you get a full refund. Plus, someone less fortunate gets a cozy bed. It's a win-win! Just ensure you get our donation approval via email before proceeding. Oh, and about that compact box your mattress arrived in? Toss it! We promise never to make you play mattress Tetris again. Our confidence in our product lets us offer you one of the industry's most RISK-FREE trials. We genuinely believe you'll adore our product. But if it's not a match made in heaven, rest assured we keep things hassle-free. At the heart of it all, your happiness is our ultimate aim.*

10 Year Warranty

Our 10-year warranty covers the following, at no cost to you: Deterioration or defects of the foam, Splitting or cracking with proper handling, Impressions great than 1” deep, Sagging even though your mattress has been supported by a foundation that provides minimal flex, including most platforms, slats, box spring foundations, and adjustable bases. Mattresses are hand sewn to order, so small variations to width, length, and height are possible, though usually minor. Our customer service team is here to help if you have any questions, or need help with a warranty. We’ve got you covered, so you can expect a fantastic, high-end mattress without the high-end price.

Verify The Problem

If you are experiencing any of the above problems, please snap some pictures and write a short description of the issue

Contact Us

You can reach out to use via our website chat function, by calling our customer support (801-987-0355), or by sending us an email at Care@SecretMattress.com

Receive A Replacement

We'll ship out a brand new replacement mattress at no cost to you. Enjoy total peace of mind that Secret Mattress has you covered!

*100-Night Sleep Trial Offer limited to one claim per household.